These terms apply when you book and use the services of Velodynamics OÜ (registry code 14613930, Akadeemia tee 47, 13520 Tallinn, Estonia). By confirming a booking, you agree to these terms. If the English and Estonian versions differ, the Estonian version applies.
1. Booking
- You can book a time on our website, by email or by phone.
- Your booking is confirmed once you receive a confirmation email. The email contains a link for managing your booking.
- Each booking covers one time slot with one fitter. The service duration shown on the website is the maximum time.
- About 24 hours before your appointment, we send you a reminder with details on what to bring and how to find us.
2. Price and payment
- Service prices are shown on the website next to each service. For services marked "Price on request", the price is agreed before the work starts, based on the amount of work.
- No prepayment is needed when booking. We email you an invoice after the service, and the payment deadline is shown on the invoice.
- If your position can't be transferred to your bike straight away (for example because components are missing) and we agree on a separate time for it, €60 is added to the price. The same applies if you want us to assemble and set up a new bike that arrives later.
- Additional components (e.g. saddle, stem, spacers) are not included in the service price.
3. Cancelling and changing a booking
- You can cancel free of charge up to 24 hours before the start, using the "Manage booking" link in your confirmation email.
- To cancel later or change the time, contact us by email at info@velodynamics.ee or by phone at +372 5692 4604.
- If you cancel less than 24 hours before the start, or don't show up without letting us know, we may invoice 25% of the price of the booked service.
4. Arriving late
Please arrive on time. If you're late, we provide the service within the remaining time, but the price stays the same. If you are more than 30 minutes late, we may treat the booking as a no-show.
5. If we need to change your time
In case of illness or another unforeseen reason, we may cancel your booking or offer a new time. We will let you know as soon as possible, and in that case there is no charge for you.
6. The service and your health
- The fit is done at your usual training intensity, so you should be healthy and ready for exercise.
- Please tell us when booking or on site about any injuries, complaints or health conditions that may affect exercise or your position.
- The initial physiotherapy assessment is part of the fit and does not replace a diagnosis or treatment by a doctor or physiotherapist. If needed, we recommend seeing a physiotherapist we trust.
- Please bring your bike clean and in working order: all bolts and components must be in good condition.
7. Follow-up advice
Bike fit services include three months of follow-up advice. If something bothers you, your goals change or your form improves, let us know.
8. Personal data
We process the data you give us when booking in line with our privacy policy.
9. Contact and disputes
For questions and complaints, write to info@velodynamics.ee. We try to resolve all disagreements through negotiation. If we can't reach an agreement, consumers have the right to turn to the Estonian Consumer Disputes Committee.